Porters Neck Elementary

Porters Neck Elementary School Logo


 Pelicans L.E.A.D.


School Cash Online


School Cash Online is an easy to use and safe way to pay for your children's school fees.


School Cash Online
Frequently Asked Questions (FAQs)

What is School Cash Online?
School Cash Online is a safe, simple and secure way for parents to pay for field trips, yearbooks, hot lunches,
spirit wear, agendas, athletic fees and more.

Can each parent/guardian have a separate account?
Yes. School Cash Online is designed for parents/guardians to have individual accounts. The student can be
added to a maximum of five different accounts. Once a field trip or activity has been purchased, it will
disappear from the other account(s) to avoid duplicate purchases.

What methods of payment are available?
Payments can be made by Credit Card (Visa or Mastercard). For security reasons, School Cash Online does
not store credit card information. Payment information must be entered at each checkout.

How will I know there are items to be purchased?
When school staff add items to your child’s profile, e-mail notifications will be sent to the account holder.
Please verify that you wish to accept email notifications by clicking “My Account” and “Manage Email

Why does the School Cash Online Payment System need my email address?
Your email address is used for the following:
● to log you in to the system
● to send you receipts for payments made
● to send notifications of school items for purchase
● to send reminder emails
● to send notifications when payments are rejected if applicable
These are the only messages you will receive from the School Cash Online system.

I did not receive an email notification as part of the account registration process.
What do I do?
When signing up for School Cash Online, you should receive an email with a verification link that must be used
to activate your account. If you did not receive an email, please check your junk mail folder.

I am trying to purchase an item, but it is not listed. What should I do?
Each school creates items for purchase and assigns them to students. Once assigned, they will appear in the
Student “Items” tab in School Cash Online. Please contact your school office if you do not see an item.

Will I get a receipt for purchases?
Once an item is paid for, you will receive confirmation. A receipt will be sent to the account holder by email.
Electronic receipts are stored in the “Payment History” tab.
Are refunds available?
Refunds will be available if the product or service is cancelled or at the school’s discretion. For refund inquiries,
please contact the school office staff directly. Please do not contact the School Cash Online helpdesk. Refunds
may take up to four days to be processed.

I paid for an item online, but now my child is no longer attending or no longer requires the item. How
do I obtain a refund for that item?
If you paid for an item that your child no longer requires and you would like a refund, please contact the main
office at your child’s school. If you paid by credit card, the funds will be transferred back onto your credit card

Why can’t I attach my child to my account?
Please ensure the legal name of your child is used when attempting to attach your child to your account. Use
the information the school has on file from registration. If your district requires you to put in a birth date, this
must contain numbers in the format of mm/dd/yyyy. All fields must contain two to four numbers including zeros
where appropriate e.g. 01/21/2010 for January 21, 2010.

How many items can I pay for at one time?
You can purchase multiple items at once.

Is the School Cash Online software secure?
Keeping your personal information safe is a priority. School Cash Online will never
contact you by phone, email or mail to ask you to divulge confidential information. School
Cash Online does not share any of your personal information with any third party. The
software does not store your payment information on the web server or any computers or
other devices.
School Cash Online has partnered with industry-leading data centers and financial
institutions to ensure that banking information is transmitted safely and securely. The
website is certified as compliant with Payment Card Industry (PCI) Data Security Standard
(DSS). This ensures that all information is appropriately encrypted and not
transmitted outside a PCI-safe environment.
It is important to note that although School Cash Online facilitates the transactions as a
service provider, it is the tier one chartered banking partners, and not School Cash Online,
that send money from parents to the school via a secure industry leading electronic funds
transfer (EFT) process. In addition to PCI compliance, School Cash Online transmits data using HTTPS
(secure internet protocols), and has established internal risk protocols that are constantly
improving based on new technology.

Can I still register even if I’m not ready to make online payments?
Yes! You can and should still register for School Cash Online even if you are not ready to
make online payments. School Cash Online can be used as a great way to keep up to date on what is
happening at your child’s school.

Do I need to re-register a student that moves to a different school?
No. If the student is moving to another school within your school district, the items for the student will
automatically be updated to reflect the new school. If the student is moving to a different school board, the
student will be de-activated from School Cash Online.